Customer Feedback Form Template

The customers who never complain are the ones you lose. This feedback template pairs a quick star rating with open questions, so it takes a customer thirty seconds to tell you what worked and what did not.

Great for

• A QR code on receipts, tables, or packaging
• A follow-up link after a purchase or support chat
• Ongoing feedback for a small business or side project

Lead with the rating because it is the question everyone answers, then let the open questions catch the detail. Keep the email field optional; anonymous feedback is more honest, and the customers who want a reply will leave their address.

Formms notifies you the moment feedback arrives, which is the difference between fixing a problem today and reading about it in a review next week. Responses stay organized in the app and export to CSV when you want to spot trends.

Questions in this template

1. How would you rate your experience? *
   Star rating
2. What did you like most?
   Long text
3. What could we improve?
   Long text
4. How did you hear about us?
   Multiple choice Search, Social media, A friend or family member, Walked past, Somewhere else
5. Email, if you would like a reply
   Email