A satisfaction survey turns gut feeling into a number you can track. This template combines a 1 to 10 score with a star rating and two open questions, short enough that customers actually finish it.
Great for
- A recurring pulse check sent after each order
- Post-service surveys for salons, clinics, and repair shops
- Measuring satisfaction before and after a change
The recommend question is the classic NPS measure, and the reason question right after it is where the real insight lives. A score tells you how you are doing; the sentence after it tells you why.
Run the same survey every month with Formms and export each batch to CSV. Because the form lives at one short link, you can reuse it in emails, chat, or a printed QR code without touching a desktop.
Questions in this template
- How likely are you to recommend us? *
- How satisfied are you overall? *
- What is the main reason for your score?
- Which of these did you use?
- Email address (optional)